3.1 It is possible to withdraw from the exam. However, participants have no right to a refund of any exam fees already paid and the exam fee cannot be transferred to a future exam. Upon withdrawal, Goethe-Institut Hongkong needs to be informed immediately by email (
exam-hongkong@goethe.de). If the withdrawal takes place before the start of the exam, the exam will be considered not taken. If the exam is discontinued after it has already started, the exam will be considered to have been failed.
3.2 Refunds are only possible if an exam is cancelled by Goethe-Institut Hongkong or in case of proven illness of the exam participant. If an exam is not started or is discontinued after it was started due to illness, proof must be provided to this effect by submitting a written doctor’s note to Goethe-Institut Hongkong within five working days. In this case, a full refund of the fees paid will be granted.
3.3 After the enrolment into a specific exam date and time slot, it is not possible to change to another date and time slot.